Frequently Asked Questions

Q:  How much does it cost to encode a file?

A:  During our free beta period, there is NO cost to you to encode your files.


Q:  What file formats can I encode?

A: Our system will accept many of the most popular file formats today: WMV, AVI, FLV, FLV and others!


Q:  What file formats can I encode to?

A:  You can encode using either VC-1 (Windows Media, WMV files) or H.264 (MPEG-4, MPG files).


Q:  How many files can I encode for free?

A:  There is no limit to the number of files you can encode during our free beta period.


Q:  Are there any file size limitations?

A:  No. We will encode any file you submit, regardless of the size.


Q:  Do I need to provide a credit card to encode during the free trial?

A:  No, we do not require a credit card.


Q:  Do I need anything for the encoding process?

A:  You will need a FTP location or an Amazon S3 bucket set up so we can acquire your file for encoding and have somewhere to put it when we're done.


Q:  How do I give you permission to the files in my S3 bucket?

A:  You do this by setting the ACLs of your files in your bucket. You have two options - either will allow our servers to grab the video files you select.

Option 1) Set the files to public-read. This will allow anyone to DL them, including our servers.

Option 2) Give just us access to DL your files by permitting the e-mail "info@uencode.com" read access.